Hosting Policy
ShopOur.shop is USA and Canada based websites only.
This policy is a part of our Terms of Use. By using the ShopOur.shop platform for your website, you’re agreeing to this policy and our Terms of Use.
What Cannot be Sold using the ShopOur.shop Platform
Representing Yourself and Your Shop Honestly
Privacy and Protecting Personal Information
Responding to Requests for Cancellations, Returns, and Exchanges
What Cannot be Sold using the ShopOur.shop Platform
Products or services that violate our IPES Policy (Intellectual, Prohibited, Extinct & Sanctions Policy) are not allowed to be sold on ShopOur.shop.
ShopOur.shop may remove any listings that violate our policies. ShopOur.shop may also suspend or terminate your account for any violations. No refunds will be provided.
If you are raising money on behalf of a charity, you must obtain that charity’s consent.
Representing Yourself and Your Shop Honestly
At ShopOur.shop, we value transparency. Transparency means that you honestly and accurately represent yourself, your items, and your business.
By selling on ShopOur.shop, you agree that you will:
- Provide honest, accurate information in your About section.
- Honor your Shop Policies.
- Accurately represent your items in listings and listing photos.
- Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to ShopOur.shop.
Privacy and Protecting Personal Information
You are responsible for protecting members’ personal information you receive or process and complying with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use ShopOur.shop user information. Such laws may require that you post, and comply with, your own privacy policy, which must be accessible to ShopOur.shop users you interact with and compatible with this policy and ShopOur.shop’s Terms of Use.
For more information, please see our Privacy Policy.
Responding to Requests for Cancellations, Returns, and Exchanges
Please be aware that in addition to this policy, each country has its own laws surrounding shipping, cancellations, returns, and exchanges. Please familiarize yourself with the laws of your own country and those of your buyers’ countries.
Returns and Refunds State Law (FindLaw.com)
Almost every consumer has returned a purchased retail item for a refund, exchange, or store credit at some point. While merchants are required to accept returns in only certain situations, some states have laws governing the disclosure of refund and return policies. State refund and return laws are summarized below. For more information, see FindLaw’s section on “Product Warranties and Returns.”
Customer Returns and Refunds Under Federal Law
Many retailers, as part of their business models, allow returns if customers change their minds or receive unwanted items as gifts. While many retailers have decided this makes for the best business practice, they aren’t legally required to accept returns. Rather, retailers are required to accept returns only if the sold good is defective or if they otherwise break the sales contract.
In addition to retailers being required to accept the return of defective items, federal law provides a “Cooling-Off Rule ” giving buyers three days to cancel purchases of $25 or more. Under this rule, the right to cancel for a full refund extends until midnight of the third business day after the sale. The rule applies to sales at the buyer’s home or workplace, at facilities rented by the seller on a temporary basis, or at locations otherwise away from the seller’s normal retail location.
Customer Returns and Refunds Under State Law
In addition to applicable federal law, many states have laws regarding consumer refunds. Often, refund policies must be prominently displayed at the place of purchase in order to be valid. Many states, in addition to the protections of the federal Cooling-Off Rule, allow consumers to rescind club memberships or other special sales contracts within a specified number of business days.
Other fees, such as restocking fees, normally must be made clear in the retailer’s policy language. Regardless of whether your state requires disclosure of return policies, you should ask any retailer for their particular policy before making a purchase. Additionally, states may or may not explicitly apply their laws to online sales. Below are summaries of state laws governing refunds of retail sales items:
| Alabama | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Alaska | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Arizona | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Arkansas | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| California | Retailers are required to clearly post their refund policy unless they offer a full cash refund, exchange, or store credit within seven days of the purchase date. Retailers failing this requirement are required to accept full refunds within 30 days of purchase. |
| Colorado | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Connecticut | Each retailer may set its own refund policy, which must be conspicuously disclosed at the time of sale. If the policy isn’t properly disclosed, or if the retailer doesn’t have a refund policy, a buyer may return purchased goods for a refund. |
| Delaware | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| District of Columbia | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Florida | Retailers that don’t offer refunds must clearly display this fact at the place of sale. Failing this requirement, customers may return goods for a full refund within 20 days of purchase. |
| Georgia | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Hawaii | Each retailer may set its own refund policy, which must be conspicuously disclosed at the time of sale. If the policy isn’t properly disclosed, merchants are required to provide refund. |
| Idaho | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Illinois | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Indiana | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Iowa | There’s no right to cancel contracts or purchase agreements. If retailers don’t accept returns they must disclose it. |
| Kansas | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Kentucky | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Louisiana | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Maine | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Maryland | Retailers must post their return policies on the wall, on the merchandise, or on the receipt. If the policy isn’t posted, the retailer must accept returned merchandise within a reasonable time. |
| Massachusetts | A seller’s refund, return, or cancellation policy must be disclosed to the buyer clearly and conspicuously before the transaction is completed. This is usually done by means of a sign at the point of purchase. Goods may be returned within a reasonable period of time if no return policy was disclosed. |
| Michigan | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Minnesota | A seller must clearly and conspicuously display written notice of its policy in boldface type of a minimum size of 14 points. If a seller fails this requirement, cash refunds are required of goods that are acceptable for return. |
| Mississippi | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Missouri | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Montana | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Nebraska | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Nevada | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| New Hampshire | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| New Jersey | Merchants must conspicuously post their refund policies. Businesses with no posted refund policies are liable to the buyer, for up to 20 days from purchase, for a cash refund or a credit. |
| New Mexico | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| New York | A store is legally required to post its refund policy. If the store doesn’t post any return policy, the law requires the store to accept returns within 30 days of purchase. |
| North Carolina | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| North Dakota | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Ohio | A merchant isn’t required to have a specific refund policy, but if it does have a refund policy, the policy must be clearly and conspicuously posted. If a merchant doesn’t have a refund policy posted, the consumer is entitled to a refund. |
| Oklahoma | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Oregon | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Pennsylvania | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Rhode Island | Unless a customer has been clearly informed by a poster or other appropriate notice placed at the point of display or at the cash register or at the store entrance that all sales are final and that goods aren’t returnable, a customer who has paid for an item can return the item within ten business days from the date of purchase. |
| South Carolina | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| South Dakota | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Tennessee | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Texas | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Utah | If seller has a non-refund, exchange, or credit policy, the policy must be clearly indicated by a sign posted at the point of display, the point of sale, or the store entrance. If the seller fails this requirement, the customer is entitled to a return. |
| Vermont | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Virginia | A merchant must notify its customers of its return policy by a sign attached to the goods or placed in a conspicuous public area of the merchant’s premises. A merchant is exempt from this requirement if it provides a cash or credit refund within 20 days or more of purchase. |
| Washington | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| West Virginia | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Wisconsin | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
| Wyoming | There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies. |
Note: State laws are always subject to change through the passage of new legislation, rulings in the higher courts (including federal decisions), ballot initiatives, and other means. While we strive to provide the most current information available, please consult an attorney or conduct your own legal research to verify the state law(s) you are researching.
